Terms of Trade

Who we are

These Terms of Trade apply to all services provided by TuuTika Limited (referred to as "TuuTika", "we", or "us"). TuuTika provides employment relations and governance advisory services across Aotearoa New Zealand.

By engaging TuuTika or signing up to a support plan, you ("the Client") agree to these terms. If you have questions about anything here, contact us before proceeding.

Our services

TuuTika provides practical employment relations and governance advisory services including but not limited to:

• Day-to-day employment advice and guidance
• Conduct, performance, and disciplinary process support
• Restructuring and change management advice
• Governance and board advisory
• Independent workplace investigations
• Document drafting, review, and templates
• Workshops and professional learning
• Ongoing support plan advisory

All services are delivered directly by Isabel Dixon. TuuTika does not subcontract advisory work to third parties without the Client's prior agreement.

Fees and payment

Our fees are set out in the relevant proposal, support plan, or engagement confirmation. All fees are quoted exclusive of GST unless otherwise stated.

Support plans are annual arrangements. Your plan is activated on receipt of payment in full, or within 7 days of invoice , whichever occurs first. Until payment is received or confirmed, advisory services under the plan will not commence.

Hourly advisory (outside a support plan) is invoiced on completion of work or at the end of each calendar month, whichever comes first. Payment is due within 7 days of invoice.

Non-plan clients. Organisations or individuals engaging TuuTika on an ad-hoc basis without a support plan are charged at the following rates:

• Onsite advisory: $450 + GST per hour
• Online advisory: $350 + GST per hour

These rates apply to all one-off engagements including advisory, document review, and attendance. Work is invoiced on completion or at the end of each calendar month, whichever comes first. Payment is due within 7 days of invoice.

Workshops and project work are invoiced as agreed in the relevant engagement confirmation. A deposit may be required prior to commencement.

TuuTika reserves the right to suspend services where an invoice remains unpaid beyond its due date. We will always give the Client notice before doing so.

Support plans , specific terms

Support plans run for 12 months from the date of activation. The following terms apply specifically to support plan engagements:

• Hours included in the plan do not roll over to the following year if unused
• Additional hours used beyond the plan allowance are charged at the applicable hourly rate ($350 + GST per hour onsite, $250 + GST per hour online) and invoiced monthly
• Response time commitments apply during New Zealand business hours (8am–5pm, Monday to Friday, excluding public holidays)
• Plans are non-refundable once activated, except where TuuTika is unable to provide the services
• Plans will automatically renew at the then-current rate at the end of the 12-month term unless cancelled by the client giving the appropriate notice as set out below

How plan hours are tracked and reported

Hours included in your support plan are drawn down as advice and services are provided. Every activity , phone calls, emails, document drafting, meeting preparation, and any other advisory work , is recorded against your plan balance. The longer or more complex a matter, the more hours it will use.

To give you a practical example: if a restructuring matter requires 30 hours of advisory support under a Strategic Plan, your remaining balance from that plan year would be 55 hours. All activity is captured and recorded so that accurate reporting can be provided to you at any time.

You will be advised proactively when your plan hours are running low. Specifically:

• You will be notified when your plan balance reaches 20% of your included hours
• You will be advised before any work commences that would take you beyond your included hours
• Any hours used beyond your plan balance are charged at the applicable additional hourly rate ($350 + GST per hour onsite, $250 + GST per hour online) and invoiced monthly

A summary of hours used and remaining is available to you on request at any time. We encourage clients to request this regularly, particularly where active matters are ongoing.

Plan renewal. We will notify you of your upcoming renewal at least 20 days before your plan expiry date. A renewal invoice will be issued at that time. The invoice is due and payable before the renewal date. We encourage you to pay before the expiry date to ensure there is no disruption to your support.

If you do not wish to renew, you must advise us in writing before the renewal invoice due date. Failure to cancel before that date will be taken as acceptance of the renewal and the invoice will remain payable. Renewal notices and invoices will be sent to the email address held on your account , it is your responsibility to ensure your contact details are current.

Confidentiality

TuuTika treats all Client information as strictly confidential. We will not disclose information about your organisation, your people, or your matters to any third party without your consent, except where required by law.

We expect the same in return. Information provided by TuuTika , including advice, reports, templates, and documents , is provided for your organisation's use only and should not be shared with third parties without our prior agreement.

Privacy Act 2020

TuuTika Limited complies with the Privacy Act 2020 and the Information Privacy Principles (IPPs) it contains. In particular, we comply with Information Privacy Principle 3A (IPP3A), which requires us to advise you of the following before collecting personal information:

• The fact that personal information is being collected
• The purpose for which it is being collected
• The intended recipients , who the information may be shared with
• Whether collection is voluntary or required by law
• Your right to access and correct information held about you

We will confirm this information before receiving any personal information from you in the course of an engagement. There are exceptions to IPP3A , for example where collection or disclosure is required by law, or where notification would prejudice the prevention or detection of a legal wrong. Where an exception applies, we will advise you of that exception before receiving any information.

Do not provide personal information about any other individual , including employees, complainants, or third parties , unless we have specifically requested it and have confirmed the purpose and intended use with you in advance.

Our full Privacy Notice is available at tuutika.nz/privacy. If you have questions about how we handle personal information, contact us before providing it.

Your obligations

To enable TuuTika to provide effective advice, the Client agrees to:

• Provide accurate, complete, and timely information relevant to the matter at hand
• Tell us promptly if circumstances change in a way that affects our advice
• Not take action on a matter we are advising on without letting us know first
• Respond to requests for information or instructions within a reasonable timeframe

TuuTika's advice is based on the information provided by the Client. We are not responsible for outcomes that result from incomplete or inaccurate information being provided to us.

Limitation of liability

TuuTika provides advice in good faith based on the information available and our professional expertise. To the extent permitted by law, our liability to any Client is limited to the fees paid for the specific engagement in which the issue arose.

We are not liable for any indirect, consequential, or incidental loss arising from the use of our advice or services, including decisions made by the Client on the basis of our advice.

Nothing in these terms limits liability that cannot be excluded under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.

Insurance

TuuTika Limited holds both public liability insurance and professional indemnity insurance through BizCover. These policies are maintained current for the duration of our practice.

Professional indemnity insurance covers claims arising from errors, omissions, or negligent acts in the delivery of our professional advisory services. Public liability insurance covers claims for personal injury or property damage arising from our business activities.

Evidence of current insurance coverage is available on request.

Ending the engagement

Either party may end an engagement by giving reasonable written notice. For ongoing advisory or support plan engagements, reasonable notice is 20 working days.

TuuTika may end an engagement immediately if:

• The Client provides false or misleading information
• The Client asks us to act in a way that is unethical, unlawful, or inconsistent with our professional obligations
• An invoice remains unpaid for more than 30 days beyond its due date
• The working relationship has broken down to the point where we cannot provide effective services

Where TuuTika ends an engagement, we will refund any prepaid fees for services not yet delivered, less any amounts owed for work already completed.

Disputes

If you have a concern about our services or fees, please raise it with us directly in the first instance. We are committed to resolving issues promptly and fairly.

If a dispute cannot be resolved through direct discussion, both parties agree to attempt resolution through mediation before pursuing any formal process.

These terms are governed by the laws of New Zealand. Any proceedings that cannot be resolved through mediation will be heard in a New Zealand court of competent jurisdiction.

Changes to these terms

TuuTika may update these terms from time to time. We will notify existing Clients of any material changes before they take effect. Continued use of our services after notification constitutes acceptance of the updated terms.

The current version of these terms is always available at tuutika.nz/terms.

Contact

If you have questions about these terms or anything relating to your engagement with TuuTika, contact us directly:

• Contact us at tuutika.nz/contact